Questions and Answers
I have already bought tickets for a visit in March/April/May. Can I still use them at a later date?
Already purchased tickets remain valid and can be redeemed during the entire FunPark season until 8th November 2020, as well as during the spring season 2021. We are already looking forward to your visit!
Is the PLAYMOBIL-Hotel open?
The PLAYMOBIL-Hotel is currently closed. Further details about the opening will be announced shortly. If you have booked a room at the PLAYMOBIL-Hotel during the period affected by the closure, you will be contacted by our team, a cancellation free of charge is possible.
Can I book a kid’s birthday party for my child?
We do not offer children's birthday parties at the moment due to the closing. If you have booked a kid’s birthday in the affected period, you will be contacted by our team. We keep you informed when bookings will be possible again.
I have a season ticket for the PLAYMOBIL-FunPark - does the closing affect its validity?
Our season ticket includes the complete outdoor season (low and high season) as well as the snoozing time (climbing garden open) and is valid until November 27th, 2020. We look forward to welcoming you here many times during this period. In case this is not possible for you, please contact the FunPark team at email@example.com.
My child's birthday is in March/April/May and we wanted to visit the FunPark on this day. Don't we get free entrance for the birthday child now?
Our offer for winter birthday children now also applies to all children who have their birthday during the closure due to the measures to contain the coronavirus. From 22.06. - 28.06. you can visit the FunPark once for free (please bring proof).