Questions and Answers
I have already bought tickets for a visit in March/April. Can I still use them at a later date?
Already purchased tickets for the FunPark remain valid and can be redeemed during the entire FunPark season until 8th November 2020. We are already looking forward to your visit!
I have booked a stay at the PLAYMOBIL-Hotel. Is the hotel open?
Unfortunately the hotel is closed. If you have booked a room at the
PLAYMOBIL-Hotel during the affected period, you will be contacted by our
team, a cancellation free of charge is possible.
I have booked a kid’s birthday in March / April. Will the birthday party take place for my child?
Unfortunately, we do not offer any children's birthday parties up to and including 30th
April 2020 due to the closing. If you have booked a kid’s birthday in this period, you will be contacted by our team.
I have a season ticket for the PLAYMOBIL-FunPark - does the closing affect its validity?
Our season ticket already includes the complete outdoor season (low
and high season) as well as the snoozing time (climbing garden open) and
is therefore valid until November 27th, 2020. We hope to start the season with you soon and look forward to seeing you visit us many times during this period.
My child's birthday is in March / April and we wanted to
visit the FunPark on this day. Don't we get free entrance for the
birthday child now?
Our offer for winter birthday children now also applies to all
children who have their birthday during the closure due to the measures
to contain the coronavirus. During a certain period of time you can
visit the FunPark once for free (please bring proof). We will announce
the exact date for the offer (scheduled: April 20 - April 26, 2020 -
subject to change).
The FunPark shop is closed - where can I buy tickets / a voucher / PLAYMOBIL play sets now?
Online we are there for you around the clock! In the FunPark-Online-Shop
you can buy tickets as well as vouchers or breakfast vouchers. And if
you would like to give away PLAYMOBIL play sets, just have a look at www.playmobil.de.
Here you will find the complete assortment as well as regular great
offers, exclusive articles, add-ons and accessories. Furthermore, you
will also find great painting and handicraft templates and many more
ideas so that your time at home is never boring!
When will the season start?
We will continue to inform you about the further development and the
alternative date for the season opening on all our channels! We are
already looking forward to a new season full of adventure with you!