Frequently asked questions


How do I reach the PLAYMOBIL-FunPark?


Brandstätterstraße 2-10
90513 Zirndorf

Tel.: +49 (0) 911-9666-1455
Fax.: +49 (0) 911-9666-1419



Are there enough parking lots?

There is a modern parking system around the FunPark with more than 3.000 parking lots. In the two parking garages you will also find special parking lots for disabled people.

Can I reach the FunPark with public transport?

Please have a look at the bus schedule.

bus schedule

Tickets and prizes

When is the FunPark open?

Please see opening hours and prizes.

opening hours and prizes

How much is the entrance?

Please see opening hours and prizes.

opening hours and prizes

Do birthday kids have to pay?

Birthday girls and boys are admitted free of charge and get a little surprise (verification required).



Is there a PLAYMOBIL shop?

In the PLAYMOBIL shop you will find everything your heart desires. Enjoy the bright offer and explore great toys. If you want to do a relaxing shopping tour, avoid the rush hour before the park closes. You can easily leave your purchases at the information desk in the shop and take it with you when you leave the park.

The PLAYMOBIL shop is open every day and you can also go shopping without entering the park.

Is there a shop for LECHUZA planters?

Explore the world of LECHUZA and its fascinating watering system! You can enter the shop from the park behind the great pirate ship and also from the Carl-Benz-Straße outside the park.

Can I pay with credit card?

We accept credit cards in the two shops. There is a minimum value of 5 €.

Gastronomy: You can pay with credit card in the pub, the beergarden and at the coffee bar in the HOB-Center. Please notice that it is not possible to use credit cards at the snack points in the park.

Tips for parents

Is there a possibility for children to swim?

The great water playground and the sand & mud area are fine for kids to splash around. Please notice that bathing is not allowed without swimming clothes! Bathing is not possible in the great pirate lake, the jungle waters, the paddle lake and the water course at Noah’s Ark.

Are there special areas for toddlers?

The PLAYMOBIL-FunPark is perfect for children between 3 and 10 years. But there are also special areas for toddlers. In the indoor area you can find several corners with PLAYMOBIL 1.2.3 toys for children under 3 years.

The whole park is easily accessible with a buggy or pram. There are different nappy-changing rooms and a mother-child-room in the HOB-Center.

Are there special rooms for mothers and children?

There is a cosy and quiet mother-child-room in the HOB-Center with microwave. Here you can relax and spend some quiet minutes with your baby.

What about children’s vehicles?

Please notice that for safety reasons it is not allowed to bring along scooters, bikes or tricycles (also with guide pole) into the park. You can leave them for free at the information desk in the shop.

Is there a buggy rental?

At the service center in the FunPark-shop you hire buggies for free (deposit € 30). Please notice that we don’t have handcarts.

How to behave in case you lost your child?

In case you miss your child, stay calm and contact our staff. They can do an announcement via loudspeaker. We also offer special bracelets to write your phone number on it and put around the arm of your child. They are available at the entrance and at the service center.

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Food & drinks

Where can I buy something to eat?

Delicious meals and drinks are provided at different points in the park. The beer garden, the pub, several snack points or the ice booth – you will find something fresh and tasty.

Please notice: The opening hours of our gastronomy can vary according to visitor numbers and weather conditions.

Are there detailed information about the dishes?

Detailed information about ingredients and allergy information you will get at each gastronomy station.

For disabled people


All areas of the park are accessible with wheelchairs. If you need help, please contact our friendly staff.

Disabled people with corresponding ID receive 1 € discount of the current season’s admission fee.

At the service center you can hire a wheelchair for free (deposit € 50).

Stay overnight

Is there a hotel at the park?

Next to the PLAYMOBIL-FunPark, the PLAYMOBIL-Hotel is the place to be for families with a long journey.


Good to know

Where do I get some information sheets or flyers?

At the entrance you can get our information sheet and a map of the park. If you have questions, don’t hesitate to ask our staff at the service center in the shop and in the HOB-Center.

Can I bring my dog or other pets with me?

We kindly ask for your understanding that dogs and other animals are not allowed in the park and in the beer garden.

Are there longer waiting times at the attractions?

The number of visitors varies from the different seasons. Especially in the peak season, during Bavarian summer holidays and at beautiful weather, there might be a lot of visitors and longer waiting times.

Come and visit us out of peak season in spring or fall. In these periods you can explore the park without any stress.

Are there special smoking areas in the park?

The PLAYMOBIL-FunPark is a non smoking park. Therefore we ask you to avoid smoking all over the park. Please recognize that smoking is only allowed in the smoking areas, where you can find ashtrays.

Where do I find help?

Our trained staff will help you with first aid. There are first aid rooms indoor and also in the park.

Where to put my luggage?

In the basement of the HOB-Center you can find storage lockers in different sizes (you need to insert coins). Please remember to remove your luggage before leaving the park.

What can I do if I have lost something in the park?

Please ask our staff at the information desk in the HOB-center or in the shop, they will help you to find lost things. If you find anything in the park, please bring it to the information desk.

If you recognize at home that something is missing, please send us an email:

What to do with wet clothes?

In case you have wet clothes, we offer dryers. You can find them in the toilets next to the pirate lake, the paddle lake and next to the main entrance. Please ask our staff.

How to behave in case of a wasp bite?

Please contact our staff immediately!

In the park there are more than 50 wasp traps – little tanks with a special attractant to catch the wasps. Although we empty the dust bins regularly, please be careful while standing next to them.

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