Visitor information

Visitor information

Updated 06/07/2021

Dear FunPark fans,

We are looking forward to your visit to the PLAYMOBIL-FunPark!

In order to open our park for you despite the Corona pandemic and numerous regulations, we work with a comprehensive and proven hygiene and safety concept.

You will find all details regarding our regulations and safety measures below. Please read this visitor information prior to your visit - for your own protection as well as that of other guests and our employees. This way we can all have a great time playing together at the FunPark!

Important: Admission to the PLAYMOBIL FunPark is only possible with a valid online day ticket.

Buy your tickets here

Opening hours and admission

The PLAYMOBIL FunPark is open daily from 9 AM - 7 PM.

There are no tickets available at the local entrance.

Please reserve an online day ticket for the desired date and bring it with you on the day of your visit. Besides regular tickets, our online shop also offers zero price tickets for free admission as well as tickets for reduced admission. Children under 3 years of age also need a free online day ticket (zero price ticket).

Admission to the PLAYMOBIL FunPark is only possible with a valid online day ticket, as the number of visitors is limited.

Please note that during rush hours there may be waiting times at the entrance. We kindly ask you to pay attention to the distance rules especially when waiting. The main rush hour is between 10 AM and 12. If possible, we recommend that you plan a different time for the start of your visit.

Hygiene and safety rules

At the PLAYMOBIL-FunPark, the safety and health of our young and old visitors as well as our employees are of particular importance to us. We have therefore taken a number of health protection measures. In addition, we regularly coordinate with the responsible authorities and immediately implement the latest recommendations to contain the coronavirus. Our employees are trained and prepared accordingly.

On the entire grounds of the PLAYMOBIL FunPark as well as at the PLAYMOBIL Hotel, sensitive areas are cleaned at increased intervals and particularly intensively with specially suitable agents. In all sanitary facilities dispensers with disinfectant are available for general use. In addition, there are information signs on the entire FunPark grounds regarding hygiene and distance rules. If you are still unsure how to behave correctly, our staff on site will be glad to help you. The first-aid stations at the PLAYMOBIL-FunPark are also available to you during your visit in case of health questions and uncertainties. We are also in direct contact with local doctors and hospitals.

We do everything for your safety - please help to protect other guests and our staff, too, and follow the generally recommended hygiene rules. This includes wearing a nose and mouth protection, proper hand washing, sneezing and coughing in the crook of your arm, avoiding shaking hands, etc. Please always remember to keep the necessary safety distance (at least 1.5 m) from other visitors. There is enough space on our 90.000 m² large area to play, climb, jump and romp in a safe distance! However, since the majority of our play areas are freely accessible, visitor movement can develop very dynamically. Please help to ensure that all visitors can maintain the necessary safety distances and simply come back later if an area is very crowded. Parents / adults are asked to observe that their children also comply with the distance rules. Markings indicate the necessary distances at sensitive places, e.g. in waiting areas.

Wearing masks

In waiting areas, our sanitary facilities, in gastronomy as well as all indoor areas of the PLAYMOBIL-FunPark masks must be worn. There is no obligation to wear a mask at the outdoor play areas in general. However, if it is not possible to keep the minimum distance, masks must be worn here as well.

When shopping at the PLAYMOBIL-FunPark-Shop, please wear a FFP2 mask in accordance with the official regulations for retail.

Should the current legal regulations change, we reserve the right to make appropriate adjustments.

Tip: At the FunPark Shop, reusable masks are available.

Outdoor attractions

All attractions at the outdoor area of the PLAYMOBIL-FunPark are open. However, special conditions of use may apply (e.g. limited, simultaneous number of visitors at individual stations). The outdoor area closes at nightfall.

HOB-Center & Indoor climbing area

The PLAYMOBIL play city, the indoor climbing area and the seating area in the HOB-Center are closed.

Hotel guests can enjoy our breakfast at the HOB-Center daily from 7:30 to 10 AM.

Events

Until further further notice, events such as themed weeks or the minidisco will not take place. Our mascot Pirate Rico and his friends will still be on the road every day at the FunPark and are looking forward to welcoming you!

Gastronomy

Our restaurants and snack points throughout the park are open.

FunPark-Shop

The PLAYMOBIL FunPark shop is open from 9 AM – 7 PM. Please observe the general hygiene and distance rules when shopping. Please note that a FFP2 mask is required when shopping. We recommend to plan your shopping ideally already during your visit to the park and to avoid shopping at the end of the day. You can leave your purchased items at the checkout after shopping, return to the park and continue playing.

Please note: Currently the FunPark-Shop can only be accessed via the shop's main entrance due to limited visitor numbers. No access from the park.

PLAYMOBIL-Hotel

The PLAYMOBIL-Hotel reopens for you on 14th June. All guests must present a negative Corona test result upon arrival. Prior to your visit, please read the current visitor information regarding regulations and safety measures that have to observed.

Minigolf

The minigolf area is open daily from 11 AM – 7 PM.

Questions & answers

Where can I buy tickets for the PLAYMOBIL-FunPark?
Tickets for the PLAYMOBIL-FunPark can only be purchased through the FunPark ticket shop. There are no tickets available at the ticket offices on site. Please reserve an online day ticket for the desired date and bring it with you on the day of your visit. Admission to the PLAYMOBIL-FunPark is only granted with a valid online day ticket, as the number of visitors is limited.

Do I have to buy a ticket for children under 3 years?
Children under 3 years need a free zero price ticket for the desired date. Therefore, please reserve a zero price ticket via our online shop even for the very small family members and bring it with you on the day of your visit. There is no charge for this, but admission can only be granted with this online day ticket (and proof of age).

I have a voucher for a reduction / am entitled to a discount. How do I redeem it?
If you are eligible for a discount, you can buy a reduced online day ticket for the desired date at our online shop. Please bring the online ticket as well as a proof of the corresponding discount option and present it at the entrance (e.g. disabled pass, holiday pass, ADAC Club card, VGN-Ticket, KNAX-Club card, Bayerische Ehrenamtskarte, Kreiselkarte, CineStar membership card, Fränkische Seenland card, Nürnberg Card).

Do I have to buy a ticket even though I have a disabled pass?
Holders of a disabled pass receive a 1 € discount on their admission at the PLAYMOBIL-FunPark. Admission is free of charge if mark BI, aG or H applies. In addition, one accompanying person is free of charge in case of mark B, BI, aG or H. As admission is only possible with an online ticket we kindly ask you to reserve the required amount of reduced tickets or zero price tickets at our online shop and bring it with you on the day of your visit. A valid ID must also be presented.

It is my child's birthday and he/she gets free admission - do I need a ticket?
Birthday girls or boys receive free admission on their birthday upon presentation of proof of identity, but they still need a free online day ticket. Please book a zero price ticket via our online shop for the desired date and bring it with you on the day of your visit. There are no costs for this, but you can only get admission with this online day ticket and valid proof of age.

How do I redeem my free ticket/voucher?
If you have a free ticket for the PLAYMOBIL FunPark, we ask you to additionally book a zero price ticket for the desired date at our online shop and bring it with you on the day of your visit. Important: Without this online day ticket no admission can be granted, even if you have a free ticket. There are no costs for the zero price ticket.

How do I get admission with my season ticket?
If you have a season ticket for the PLAYMOBIL FunPark, we ask you to additionally book a zero price ticket for the desired date at our online shop and bring it with you. Important: Without this online day ticket no admission can be granted, even if you have a season ticket. There are no costs for the zero price ticket. As a season ticket holder you also have the possibility to reserve an afternoon ticket from 3 AM.

Can I reserve an online day ticket for several days?
Online day tickets can only be reserved for one specific date. A new ticket can only be purchased once these have been redeemed. We kindly ask for your understanding, as we would like to enable as many families as possible to visit us at the PLAYMOBIL-FunPark even though the number of visitors is limited.

Are third-party tickets (e.g. from tour operators) valid?
If you have received a voucher from your tour operator, but no original ticket from the PLAYMOBIL-FunPark, we ask you to additionally book a zero price ticket for the desired date through our online shop as soon as possible, and bring it with you on the day of your visit. Important: Without this online day ticket, no admission can be granted, even if you have already paid the admission fee! There are no costs for the zero price ticket.

Is there a Fast Lane?
There is no Fast Lane planned, as all visitors need an online day ticket. At all cash desks, hand scanners will be used to grant access as quickly as possible and without contact.

Please note that during rush hours there may be waiting times at the entrance. We kindly ask you to pay attention to the distance rules especially when waiting. The main rush hour is between 10 AM - 12. If possible, we recommend that you plan a different time for the start of your visit.

I have a season ticket for the PLAYMOBIL-FunPark - does the time of closing affect its validity?
Our season ticket is offered for the reduced price of 44,90 € (instead of 49,90 €) until the end of the Bavarian summer holidays and includes the complete outdoor season as well as the snoozing time (climbing garden open). It is valid until November 26, 2021. We look forward to you visiting us many times during this period.

A return of the season ticket against voucher is possible until 30.06.2021, as long as it has not yet been used for admission yet. In case of questions, please contact the FunPark team at funpark@playmobil.de.

When will free entry for winter birthday children or children who had their birthday during the closing time be offered?
The special offer for winter birthday children will be offered in from June 21st – 27th, 2021. During this period, children who had their birthday between November 1st, 2020 – June 13the, 2021 can visit the FunPark once free of charge – that includes children who had their birthday in spring during the period of closure. However, in order to get free entry, a free online day ticket (zero price ticket) is required. There are no costs for this, but admission can only be granted with this online day ticket and valid proof of age.

Do I already have a ticket along with my booking at the PLAYMOBIL hotel, or do I also need an online day ticket?
Our family packages at the PLAYMOBIL hotel already include your tickets, in this case no additional booking at the online shop is necessary.

If you have booked an overnight stay without admission, we ask you to additionally reserve the required number of online day tickets for the booked date via our online shop as soon as possible. Important: Children under 3 years of age also need a free online day ticket (zero price ticket).

Do I have to present a negative Corona test result?
Currently no negative Corona test is required for your visit to the PLAYMOBIL-FunPark.